In a recent PhoCusWright survey it stated that 55% of travel is not
being managed by a TMC (Travel Management Company). My experience in the
marketplace has been that the real reason behind this high percentage is that
no one is out there touting the benefits of a managed travel system for the
company and the travelers. Travelers are focused on making their trips and the
company should be focused on managing travel - the line item.
Who teaches mid sized companies the key tenants of a well managed
travel procurement system – what I like to call the travel management
ecosystem? Well, we do but not many more. The way to get business travelers to
use a travel procurement system is to make the systems better and the benefits
clear. The systems are getting better and with bigger data it's pretty darn
great. Let's get our industry to teach travel procurement to the anarchists who
manage every other possible expense except this one. Let's then help these
believers address maverick spend in a meaningful way versus a way that seems to
enable maverick behavior. Sales force and Google manage travel
democratically yet uniquely.
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